Tru by Hilton Albany Airport

SO very pleased with our stay here. Loved the whole vibe here, but what really made it amazing was the wonderful care and kindness we received from Angela. From the moment we arrived, till the moment we left, she provided not just great customer service...but really what felt like personal care to me and my mom. Angela wasn't just going through the motions w/us...but really seemed to care about helping us the few times we needed it. I was so happy she was the one that drove us to the airport (and then picked me up, after my mom left). Give her a raise!!! And furthermore, every person that worked there...whether passing in the hallway or at the front desk, every one of them was kind and had a smile and a nice greeting. No wonders this place gets great reviews. I need to figure out a way to stay here again...even though my mom has moved away from this area...I liked this hotel and customer care that much! The hotel itself is really cute, smart and has everything that you need. The breakfast in the morning is wonderful too. But what truly sets it apart from the competition was the wonderful customer care. Truly above and beyond. Thank you Angela and everyone at Tru for making our brief stay so enjoyable!

Every year, we go to Florida in the fall/winter to visit relatives, and we always fly there via the Albany Airport. A couple of years ago, we started staying here the night before we leave on our big trip, and I've gotta say, it's my personal favorite hotel apart from those at Walt Disney World resort! The service is always great, the breakfast is delicious, the rooms are great, everything about this hotel is amazing! I was shocked to see this place had reviews as bad as it did! Overall, really great experience, I would put a 6/5 if I could!

Shuttle was perfect, driver was helpful and nice. Lobby is fun, clean and comfortable, front desk , greeting was very friendly and welcoming. Room was clean and had just the right amount of space for luggage and furniture. Beds super comfortable, bathroom soaps, lotion and shampoo & conditioner smells soo good. Plenty of towels wash cloths which were very clean and perfectly stocked. Bathroom was beautiful and bright. Breakfast was delicious, coffee was tasty. Staff were all wonderful and friendly.

We needed a place close to the airport that was affordable and Tru fit the bill. The facility is super clean and well designed for short or longer stays. The room was spacious and stylish (hooks on the wall, open closet design, big desk). A full breakfast was served. All the staff we interacted with went out of their way to be friendly and helpful.

I wish I could do 4.5 stars. Overall, my stay was great! The hotel was beautiful, bed was extremely comfortable, staff was amazingly friendly, fire place outside was really nice, etc. I could go on. (We did not use the fitness center or pool but only stayed a quick night due to a late flight) One issue we had was breakfast was fairly cold in the morning. However, we went down about 30 mins prior to the end of it so that could have been more our fault. We also had an issue with the app not working. The digital key worked to access the building and the room. However, the feature for tv remote and to control the lights in the room would not work. I’m not sure why but also wasn’t a big deal as we had a tv remote and light switches. Definitely will stay again if I ever need a hotel in the area! Highly recommend to all thinking of staying there.